General Terms and Conditions

Authorized Distributor of CARVEN PARFUMS

General Terms and Conditions


CARVEN PARFUMS SAS Boutique is an electronic commerce site accessible on the Internet (
This site is published by CARVEN PARFUMS SAS, a simplified joint stock company with a capital of 152.500 euros whose registered office is located at 13, rue Pierre Leroux, 75007 Paris, registered in the Trade and Companies register of Paris under number 523 797 306. 
This on-line sale site offers cosmetic products and accessories of the brand CARVEN PARFUMS SAS and is open exclusively to users of the network. The proposed products are reserved for these users' personal use, without direct connection with their professional activity, as supplements to the care provided and the sales made in the authorized point of sale.
Any order for any products on this site shall be deemed an unconditional acceptance of these General Terms and Conditions.
Any confirmation of the order form shall constitute an electronic signature that will have the same value, between the parties, as a manual signature.
The CARVEN PARFUMS SAS Boutique reserves the right to modify General Terms and Conditions at any time and these General Terms and Conditions shall apply solely to sales made after the said modification.

The products

The offers included in the site are subject to availability from stock.

The prices

The prices mentioned in the site are stated in euros inclusive of tax and exclusive of postage expenses.
Postage expenses shall be charged over and above and shall be mentioned at the time of final confirmation of the Order.
Prices are subject to variations.
Any products ordered shall be invoiced at the price in force at the time of confirmation of the order.

Orders and invoices

The user may browse freely around the site and discover the various products offered for sale by the boutique of CARVEN PARFUMS SAS, authorized distributor of CARVEN PARFUMS SAS.
After the user has registered on the site and confirmed the registration, the ordering process is materialized on line by a succession of pages showing the various steps to be followed by the user to confirm the order:

          Consult items on sale;
          Add items to the shopping bag (clicking to the right of each product, on the 'Add' icon);
          View "My bag" (clicking on the image "My bag");
          Confirm the order (clicking on the button "Confirm my order");
          Enter the invoicing and delivery addresses and other information (e.g.: gift wrap, card);
          Get a recapitulation of the order and assignment of an order number;
          Click on the button "Secured payment" to go to the secured site of CA (payment secured by SSL encryption);
          Fill in the CA form - Card number, expiry date (CA site);
          Confirm payment (CA site);
          Get a transaction number if payment is confirmed (CA site);
          Optionally return to via a link (from the CA site) for acknowledgements or other.

The order may only be paid by credit card (CB-Visa / Eurocard / Mastercard).

Delivery / Reception of the products

Delivery only in Metropolitan France and European Union countries.

Our sales and prices are established for product departure from Pacy-sur-Eure (27120), France.
The products shall be delivered at the delivery address specified at the time of confirmation of the order by the buyer, and shall be shipped within an average time period of five working days.
The Company shall not be held liable for any unreasonably late deliveries if the delay is attributable to the common carrier, to the loss of products ordered or to a strike.
Upon reception of the order, the buyer must verify the conformity of the products received. Any anomaly should be notified within 48 hours of the reception date, by e-mail at 
The number of the order and of the transaction must be mentioned in the notification.

General observation

Claims that will not mention the number of the order and the number of the transaction (secured payment) shall not be taken into consideration.


The Customer shall have a period of 7 working days, starting from the date of reception of the items, to cancel the order if the Customer so wishes, subject to returning the item in its original package unaltered, complete with the form provided, to the warehouse of the boutique of CARVEN PARFUMS SAS, at the following address:

20 Rue du Général Leclerc

The Company shall reimburse the products within a period of 30 days, to the exclusion of the postal charges.


It is agreed expressly between the parties that, should the boutique of CARVEN PARFUMS SAS  be held liable for total or partial failure to fulfil its obligations, the boutique's liability shall not exceed an amount equal to the amount of the corresponding product that caused the damage.

Freedom of information and protection of privacy

The information collected within the framework of the distance sale are both mandatory and essential for handling, delivering and invoicing the orders.
All this information is treated as strictly confidential.
As provided for in law no. 78-17 of 6 January 1978 concerning information treatment, files and freedom, the treatment of the individual information collected on the Site has been declared to the French Commission on the freedom of information and the protection of privacy. The User has the right to access, modify, rectify and suppress his/her personal data. To exercise this right, the User should send a postal mail to the Customers department.

Intellectual Property

All items contained in the site is protected by copyrights, mark or patent rights.
The Company reserves the right to claim for damages in case of infringement or breach of its intellectual and industrial property rights.


These General Terms and Conditions are governed by French law. In case of dispute, the Courts of Paris shall have sole jurisdiction; however, in case of non-payment, the boutique of CARVEN PARFUMS SAS shall be free to refer the matter to the courts having jurisdiction over the domicile of the Customer.