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General Terms and Conditions
Authorized Distributor of CARVEN PARFUMS
General Terms and Conditions
Foreword
CARVEN
PARFUMS SAS Boutique is an electronic commerce site accessible on the Internet (boutique.carven-parfums.com).
This site is published by CARVEN PARFUMS SAS, a simplified joint stock company with
a capital of 152.500 euros whose registered office is located at 13, rue Pierre
Leroux, 75007 Paris, registered in the Trade and Companies register of Paris
under number 523 797 306.
This on-line sale site offers cosmetic products and accessories of the brand CARVEN
PARFUMS SAS and is open exclusively to users of the network. The proposed products
are reserved for these users' personal use, without direct connection with
their professional activity, as supplements to the care provided and the sales
made in the authorized point of sale.
Any order for any products on this site shall be deemed an unconditional
acceptance of these General Terms and Conditions.
Any confirmation of the order form shall constitute an electronic signature
that will have the same value, between the parties, as a manual signature.
The CARVEN PARFUMS SAS Boutique reserves the right to modify General Terms and
Conditions at any time and these General Terms and Conditions shall apply
solely to sales made after the said modification.
The products
The offers included in the site are subject to availability from stock.
The prices
The
prices mentioned in the site are stated in euros inclusive of tax and exclusive
of postage expenses.
Postage expenses shall be charged over and above and shall be mentioned at the
time of final confirmation of the Order.
Prices are subject to variations.
Any products ordered shall be invoiced at the price in force at the time of
confirmation of the order.
Orders and invoices
The user
may browse freely around the site and discover the various products offered for
sale by the boutique of CARVEN PARFUMS SAS, authorized distributor of CARVEN
PARFUMS SAS.
After the user has registered on the site and confirmed the registration, the
ordering process is materialized on line by a succession of pages showing the
various steps to be followed by the user to confirm the order:
• Consult items on sale;
• Add items to the shopping bag (clicking to the right of each product, on the 'Add' icon);
• View "My bag" (clicking on the image "My bag");
• Confirm the order (clicking on the button "Confirm my order");
• Enter the invoicing and delivery addresses and other information (e.g.: gift wrap, card);
• Get a recapitulation of the order and assignment of an order number;
• Click on the button "Secured payment" to go to the secured site of CA (payment secured by SSL encryption);
• Fill in the CA form - Card number, expiry date (CA site);
• Confirm payment (CA site);
• Get a transaction number if payment is confirmed (CA site);
• Optionally return to boutique.carven-parfums.com via a link (from the CA site) for acknowledgements or other.
The order may only be paid by credit card (CB-Visa / Eurocard / Mastercard).
Delivery / Reception of the products
Delivery only in Metropolitan France and European Union countries.
Our sales
and prices are established for product departure from Pacy-sur-Eure (27120),
The products shall be delivered at the delivery address specified at the time
of confirmation of the order by the buyer, and shall be shipped within an
average time period of five working
days.
The Company shall not be held liable for any unreasonably late deliveries if
the delay is attributable to the common carrier, to the loss of products
ordered or to a strike.
Upon reception of the order, the buyer must verify the conformity of the
products received. Any anomaly should be notified within 48 hours of the
reception date, by e-mail at contact@carven-parfums.com.
The number of the order and of the transaction must be mentioned in the
notification.
General observation
Claims that will not mention the number of the order and the number of the transaction (secured payment) shall not be taken into consideration.
Withdrawal
The Customer shall have a period of 7 working days, starting from the date of reception of the items, to cancel the order if the Customer so wishes, subject to returning the item in its original package unaltered, complete with the form provided, to the warehouse of the boutique of CARVEN PARFUMS SAS, at the following address:
20
Rue du Général Leclerc
27120 PACY-SUR-EURE
The Company shall reimburse the products within a period of 30 days, to the exclusion of the postal charges.
Liability
It is agreed expressly between the parties that, should the boutique of CARVEN PARFUMS SAS be held liable for total or partial failure to fulfil its obligations, the boutique's liability shall not exceed an amount equal to the amount of the corresponding product that caused the damage.
Freedom of information and protection of privacy
The
information collected within the framework of the distance sale are both
mandatory and essential for handling, delivering and invoicing the orders.
All this information is treated as strictly confidential.
As provided for in law no. 78-17 of 6 January 1978 concerning information
treatment, files and freedom, the treatment of the individual information
collected on the Site has been declared to the French Commission on the freedom
of information and the protection of privacy. The User has the right to access,
modify, rectify and suppress his/her personal data. To exercise this right, the
User should send a postal mail to the Customers department.
Intellectual Property
All items
contained in the site boutique.carven-parfums.com is protected by copyrights, mark or patent rights.
The Company reserves the right to claim for damages in case of infringement or
breach of its intellectual and industrial property rights.
Jurisdiction
These General Terms and Conditions are governed by French law. In case of dispute, the Courts of Paris shall have sole jurisdiction; however, in case of non-payment, the boutique of CARVEN PARFUMS SAS shall be free to refer the matter to the courts having jurisdiction over the domicile of the Customer.
